FAQ: Signing up and Logging in

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How do I sign up?

You can sign up after receiving an invitation or you can sign up yourself.

Just click on “Start” and fill in the details. You will be asked to confirm by email. Alternatively, you may sign up in using your Facebook or LinkedIn account and then you do not need to confirm.

If you want to join an existing group, you can ask the group manager to invite you. You will receive an email from LearningStone.

Do I need to add a picture?

LearningStone does not force you to, but it is strongly recommended to add two pictures as this helps people get to know each other. Some group managers require you to add a picture and will not accept you into the group before you do so.

What email / password should I use?

Make sure you use LearningStone with an email account that is safe and only you can access. We will never sell the address or abuse it, so you can use any email address you like. Your password should be 8 characters long and contain both numbers and letters. NEVER give this away. We will never ask for the password on the phone or by email.

I have forgotten my password

First of all: check if you have the CAPS-LOCK key on.

Choose the link “Forgot Password” under the login fields and enter your email address. You will get a link to reset the password.

I have forgotten the email address I used.

If you are retrieving your password but have forgotten the email address: try every email address you have ever owned one by one. If this fails, ask you manager or coach to look the email address up for you in the “Organize Members” page.

I want to login with Facebook or LinkedIn. What about privacy?

During the first login, we collect some info – your name, position, short description, email address, and profile picture – from your social media account to save some time for you. You can always change these details. We will never post anything to your Facebook or LinkedIn.

I have a username + password but want to login with Facebook or LinkedIn.

  1. Go to My Info > Account and connect with your Facebook or LinkedIn Account.
  2. Next time you log in, use the new log in method. You can still use your old username + password too.

I logged in with Facebook or LinkedIn but don’t see my groups anymore.

You probably used to log in with a username + password.  When you logged in with your Facebook or LinkedIn account, a fresh LearningStone account was created without any of your groups. You can fix this as follows:

  1. Go to My Info > Account in you newly made account.
  2. Choose Disconnect Facebook / LinkedIn
  3. Log out (top right) and log in again with your old username + password.
  4. Go to My Info > Account and connect with your Facebook or LinkedIn Account.

I don’t remember which login to use

Just use the “Password forgotten” link on the home page or in most emails. We’ll tell you if you have been logging in with Facebook, LinkedIn or with a username + password and you’ll be able to reset your LearningStone password.