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Business Savvy Site-Based Teams

See what we realized at ARGOS, UK:

Click to activate the video The World Of Vanderlande: Argos, business gaming

Site-Based Teams (SBTs) are the boots, eyes, and ears on the ground for Original Equipment Manufacturers (OEM) and Service firms at the client's location.

SBTs maintain and or operate the installed base, ensuring the realization of the contractual agreed-operational KPIs like uptime/availability, etc., and ensuring the forecasted profit margins of the contract.

However, working with a wide variety of SBTs all over the globe, we realized far more value for the client, the OEM/Service firm, and the employees.

SBTs that gain insight into what the client is aiming for strategically can contribute to the client's success - building a genuine business partnership relationship.

This will create sound and sustainable commercial opportunities for the OEM/Service firm, such as:

Increased Delivered Client Value:

  • Improve the installation's performance,

  • Improve overall performance location,

  • Improve client communication to business partnership. 

Improve Short-term Financial Performance:

  • Improve existing contract,

  • Avoid penalties by not realizing improvement agreements,

  • Reduce spare-part costs.

Improve long-term financial performance:

  • Renew existing contract with improved margin,

  • Renew existing, new contract without additional sales effort,

  • Improve relationships with customers to become preferred suppliers for new locations.

Additional, less tangible benefits:

  • Reactivate location-based teams and leverage the intelligence and resourcefulness of all employees,

  • Reduce hiring and onboarding costs,

  • Improve communication between teams and headquarters,

  • Increase employee engagement and reduce absenteeism,

  • Promote employee professional and personal development,

  • Improve awareness: understanding personal contribution to the bigger picture.

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